IT'S EVERYBODY’S RESPONSIBILITY
Butterfield Group is fully accredited to the
ISO 9001 British Quality Standard.
Copies of our company procedures and assurance manuals are available on request.
It is our intention to provide the highest levels of quality in delivering customer service and product and all staff are responsible for maintaining these levels.
We are fully committed to a continual improvement programme in quality management.
Because we value our customers, we strive to exceed customer expectation and have established a quality management system which provides a framework to measure and improve our performance.
As a company we promise to:
IS TAKEN SERIOUSLY
We directly employ an in house certificated Health and Safety Officer to monitor all factory and field service activities.
Our group accreditations include:
All staff receive an initial Health and Safety induction.
Regular tool box talks are provided by our Health and Safety officer to all staff to update on latest legislation and safe working practices.
OUR SOLUTION IS TO REDUCE POLLUTION
We operate as an ISO 14001 fully accredited environmental organisation.
A WEALTH OF EXPERIENCE IN DELIVERING YOUR BRANDING
As a group we are able to offer both project and programme management services tailored to suit each clients’ own individual requirements.
Our divisional teams are highly experienced and successful in delivering projects in a number of market sectors that have included both fast track and phased termed rollout programmes, design led initiatives, and one-off bespoke projects.
Our teams will assist from initial brief through all disciplined stages including design; development; site auditing; prototyping; manufacture; installation and aftersales care.
The four primary constraints we work to are: scope, on time, quality and budget.
Our project representatives will attend all necessary site meetings and client review meetings including progress reporting in your required format.
Reporting and operational control of all company processes is via our BOSS management system.
Our team also work with a number of clients' own project systems which includes download of project information, programmes and drawings etc. We then upload site audits, visuals progress reports and completion packs etc.
We operate a bespoke management system to ensure seamless visibility for each project from inception to completion.
The management system has been developed through years of experience in delivering varied programmes to some of the world’s largest blue chip organisations.
We continue to develop and improve the system to ensure our best practice policies continue to surpass client expectation.
The system is viewed in real time and disciplines included are:
The system evaluates and reports which assists further with:
ARCHIVING OF DOCUMENTATION
AND SCHEDULE OF DEPARTMENTAL WORKLOADS
NOT ALL CONTRACTORS ARE CREATED EQUAL
Our external field services staff are regularly monitored and site audited to ensure compliance with all general Health and Safety legislation and any client specific requirements.
Our own teams of engineers are directly employed and operate from liveried vehicles, wearing corporate uniform and carrying identification passes.
We operate our own liveried Hiab installation vehicles and various sized MEWPs.
Field services certification includes: