• To ensure Butterfield Group and all its divisions operate as a corporate and socially responsible company
• To monitor and check our supply chain to ensure best practices are in place and they operate in an ethical manner
• We will continually monitor, review and improve our environmental practices
• We will deliver what we promise
• We want and strive to be an employer people want to work for
• We want to provide a first-class experience for all clients and be a company people want to work with
• We will always communicate and deliver best practice
• We will regularly monitor our performance and drive improvement across all group divisions and departments
• We will ensure staff are specifically trained to meet each client’s own individual requirements and build long term working relationships
• We are committed to long term continual investment into people and latest technologies to ensure we offer the highest levels of service and quality.

Butterfield Group is fully accredited to the
ISO 9001 British Quality Standard.

Copies of our company procedures and assurance manuals are available on request.

It is our intention to provide the highest levels of quality in delivering customer service and product and all staff are responsible for maintaining these levels.

We are fully committed to a continual improvement programme in quality management.

Because we value our customers, we strive to exceed customer expectation and have established a quality management system which provides a framework to measure and improve our performance.

As a company we promise to:

• Train and develop our staff
• Continually invest in the latest technology and champion best practice
• Regularly gather and monitor customer feedback
• Hold management review meetings on customer feedback and implement change
• Regularly audit our internal processes
• Measure quality objectives that reflect long term business goals
• Monitor and measure the performance of our raw materials supply chain

We directly employ an in house certificated Health and Safety Officer to monitor all factory and field service activities.

Our group accreditations include:

• OSHAS 18001
• Eurosafe (CDM compliant) Certification (SSIP)
• Safe Contractors Certification (SSIP)
• Members of the British Safety Council

All staff receive an initial Health and Safety induction.

Regular tool box talks are provided by our Health and Safety officer to all staff to update on latest legislation and safe working practices.

We operate as an ISO 14001 fully accredited environmental organisation.

• We are fully committed to the ongoing nurturing and development of our staff to understand potential to impact and also protect and care for our environment
• We will ensure compliance with all local and national legislation and try to exceed good environmental practice
• We will design and produce signage within a Product Lifecycle Process
• We will work with our supply chain to ensure they also operate
  good environmental practice and behave in an environmentally responsible manne
• We are fully committed in creating a cleaner and greener environment and the practice of Reduce, Reuse and Recycle
• We will monitor, evaluate , recommend, action and continually improve upon our environmental management processes.

As a group we are able to offer both project and programme management services tailored to suit each clients’ own individual requirements.

Our divisional teams are highly experienced and successful in delivering projects in a number of market sectors that have included both fast track and phased termed rollout programmes, design led initiatives, and one-off bespoke projects.

Our teams will assist from initial brief through all disciplined stages including design; development; site auditing; prototyping; manufacture; installation and aftersales care.

The four primary constraints we work to are: scope, on time, quality and budget.

Our project representatives will attend all necessary site meetings and client review meetings including progress reporting in your required format.

Reporting and operational control of all company processes is via our BOSS management system.

Our team also work with a number of clients' own project systems which includes download of project information, programmes and drawings etc. We then upload site audits, visuals progress reports and completion packs etc.

Our external field services staff are regularly monitored and site audited to ensure compliance with all general Health and Safety legislation and any client specific requirements.

Our own teams of engineers are directly employed and operate from liveried vehicles, wearing corporate uniform and carrying identification passes.

We operate our own liveried Hiab installation vehicles and various sized MEWPs.

Field services certification includes:

• IPAF;
• PASMA;
• CPC Operator Licence;
• UKATA Asbestos Awareness;
• SPA Working on Petrol Forecourts;
• CSCS;
• SSSTS Site Supervisors Safety Training Scheme.